Shipping policy

SHIPPING POLICY

Order Processing

Orders are typically processed within 2–5 business days, excluding weekends and holidays. You will receive a confirmation email after placing your order and another notification when your order ships.

Estimated Delivery Times

Estimated delivery within the United States is generally 7–20 business days after processing. Delivery dates are estimates and are not guaranteed. Delays may occur because of high order volume, carrier issues, weather, customs, or other circumstances outside our control.

Shipping Rates

Shipping charges, including any free-shipping offer, will be displayed at checkout before payment is completed.

Third-Party Fulfillment

Some products may be fulfilled and shipped directly by third-party suppliers. Items from the same order may arrive separately, at different times, and in different packages.

Order Tracking

Tracking information will be emailed when it becomes available. Please allow up to 5 business days for tracking information to update after shipment.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately at philemondesjardin@gmail.com if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost, Delayed, or Damaged Packages

If your package is significantly delayed, lost, damaged, or marked as delivered but not received, contact us at philemondesjardin@gmail.com. We will review the issue and work with the shipping carrier or supplier to find an appropriate solution.

International Orders

International shipping availability and charges are displayed at checkout. Customers are responsible for any customs duties, taxes, or import fees required by their country.

Contact Us

For shipping questions, contact BuyverseOne at philemondesjardin@gmail.com or (385) 285-8245.